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zaraz.org.ua Logo

(044)525-54-27

Office hours: From 9:00 to 17:00 | Mon-Fri | Nonstop Without breaks
Except Holidays

03039, Kyiv, Viktor Zabila st, 5, office 122

including for protected categories of consumers

(067) 180-10-05

Email cu_zaraz@ukr.net

The union office is physically and informationally accessible to provide services to clients with disabilities and other low-mobility groups.
REQUEST CALL BACK Information for protected categories of consumers
Home>Procedure for considering appeals (complaints) from consumers of financial services

Procedure for considering appeals (complaints) from consumers of financial services

Procedure for considering appeals (complaints) from consumers of financial services2025-12-08T19:14:24+03:00
  • The procedure for consideration of consumer appeals (complaints) regarding the consumer credit service. Entered into force from 10.11.2021 to 04.10.2022.
  • The procedure for consideration of consumer appeals (complaints) regarding the consumer credit service. Valid from October 5, 2022 to February 19, 2024.
  • The procedure for consideration of consumer appeals (complaints) regarding the consumer credit service. Effective from February 20, 2024. to 07.12.2025.
  • Procedure for considering appeals (complaints) of consumers of financial services of the credit union “ЗАРАЗ”. Valid from 08.12.2025.
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Requisites

R/s in IBAN format
№UA30 380634 00000 26505035704001
PuAT "KB "AKORDBANK"
EDRPOU: 37716197
MFO 380634
Recipient: Credit Union "ZaRaZ"

R/s in IBAN format
№UA583005280000026509000000008
AT "OTP BANK"
MFO: 300528
EDRPOU: 37716197
Recipient: Credit Union "ZaRaZ"

Normative Documents

Reporting and audit
Model contracts and provisions
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Contacts

Credit Union "ZaRaZ", EDRPOU 37716197, Kiev, st. Victor Zabili, d.5, of.122.

Tel. +380445255427
Tel. +380671801005
Email cu_zaraz@ukr.net

Schedule

Office hours: From 9:00 to 17:00 | Mon-Fri | Nonstop
Saturday, Sunday and Holidays - Weekend

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ZaRaZ Credit Union is a financial institution. Certificate of registration of a financial institution KS No. 943.

We provide financial services based on the license of the National Bank of Ukraine:

  1. Provision of funds and bank metals on credit.
  2. Withdrawal of funds and bank metals subject to return.

The site contains purely promotional content. Official website of the Credit Union "ZaRaZ" zaraz.net.ua
"ZaRaZ" financial institution © 2011-2021

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