The protected categories are:
a) military personnel of the Armed Forces of Ukraine, other military formations and special law enforcement agencies formed in accordance with the laws of Ukraine, the State Special Transport Service, the State Service for Special Communications and Information Protection of Ukraine, who perform military service on the territory of Ukraine;
b) servicemen who become disabled as a result of an illness associated with military service, or as a result of an illness after their dismissal from military service associated with military service;
c) family members of servicemen who died, died or disappeared without a trace;
d) persons in captivity, persons with whom communication is lost, persons missing.
A consumer who belongs to a protected category and wishes, for the period of martial law in Ukraine and within 90 days from the date of its termination or cancellation, to stop interacting with the persons specified in paragraph one of this clause, his close persons, representatives, heirs, guarantors or property guarantors notify the lender or new lender of such declaration of intent and of the consumer’s belonging to a protected category using any means of communication:
- by phone: 067 242 44 67, 050 443 50 30, 063 495 37 03, 0800 755 427, during business hours .
- by email сu_zaraz@ukr.net with the provision of copies of supporting documents confirming that the consumer belongs to a protected category.
- in the office of the Credit Union at the address: Kyiv, st. Viktora Zabila 5, office 122, 03039 (during business hours)
Proof of belonging to a protected category are:
for military personnel of the Armed Forces of Ukraine, other military formations and special law enforcement agencies formed in accordance with the laws of Ukraine, the State Special Transport Service, the State Service for Special Communications and Information Protection of Ukraine, who perform military service on the territory of Ukraine – signed by the commander (chief, head) or a person replacing him, of the relevant structural unit in which such a serviceman is serving, or the head of the territorial center for recruitment and social support, who took measures to recruit the consumer for military service, a certificate affixed with the official seal in the form established by Appendix No. 2 to this Law . It is allowed to draw up a certificate in a handwritten way;
for military personnel who become disabled due to an illness associated with military service, or as a result of an illness after their dismissal from military service associated with military service – a certificate of a disabled war veteran;
for family members of the dead or dead military personnel – a certificate of a family member of the deceased;
for persons in captivity, persons with whom communication is lost, persons missing, for family members of missing military personnel – information provided by a state-owned enterprise that performs the functions of the National Information Bureau that the person is being held captive or is in captivity held hostage by the aggressor state, or included in the register as such, with which communication is lost, or missing.
A consumer who has lost belonging to a protected category is obliged to notify the «ZaRaZ» Credit Union, a new lender, within 30 calendar days from the date of loss of belonging.