Information for the consumer (information support) is the same and is used for consumer loans, regardless of the type (type, subtype, program).

Financial service provider information

Information in accordance with the Law of Ukraine “On Financial Services and State Regulation of Financial Services Markets”, namely art. 12, art. 12-1

Conditions for granting a consumer loan

Consumer warning

Information about the possibility and conditions of early termination of the consumer loan agreement, as well as the method of such termination of the agreement, the terms and conditions of the refund

The rights of the members of the union

Payment details

Information on the settlement of overdue debts on consumer loans

The procedure for interacting with a consumer of financial services when settling overdue debts (requirements for ethical behavior). Entered into force on November 10, 2021 until 04.10.2022.

The procedure for considering complaints (complaints) of consumers in relation to consumer credit. Entered into force on November 10, 2021 until 04.10.2022.

Protection of personal information

The procedure for informing consumers about the consumer credit service “ZARAZ”

Methodology of work in the settlement of overdue debts (valid from 05.10.2022)

The procedure for considering appeals (complaints) of consumers regarding consumer credit services (new edition) (effective from October 05, 2022)