Information for the consumer (information support) is the same and is used for consumer loans, regardless of the type (type, subtype, program).
Information in accordance with the Law of Ukraine “On Financial Services and State Regulation of Financial Services Markets”, namely art. 12, art. 12-1
Information about the possibility and conditions of early termination of the consumer loan agreement, as well as the method of such termination of the agreement, the terms and conditions of the refund
The procedure for interacting with a consumer of financial services when settling overdue debts (requirements for ethical behavior). Entered into force on November 10, 2021 until 04.10.2022.
The procedure for considering complaints (complaints) of consumers in relation to consumer credit. Entered into force on November 10, 2021 until 04.10.2022.